MN Department of Human Services Now Hiring REMOTE HealthCare Consumer Sup Reps $21.10-$29.74/HR

MN Department of Human Services is currently looking for REMOTE Health Care Consumer Support Reps in Brainerd, MN. Once training has been completed remote work is an option! This position will provide high-level customer service to consumers enrolled in or applying for various Minnesota Health Care Programs such as Medical Assistance and MinnesotaCare. The incumbent is the primary telephone contact for enrollees, their representatives, other external stakeholders, and the general public, providing accurate guidance on a wide array of eligibility and enrollment questions for Health Care Eligibility Operations. This includes the ability to identify the best resource available for each applicant or enrollee and provide the appropriate guidance based on each individual’s needs. The incumbent serves in a high volume, fast-paced environment, with access to protected health information. This is the first step of a two-step career ladder that can lade to movement to a higher level of responsibility of the Health Insurance Program Representative 2. This position is a Full-Time Position with Full benefits. The starting pay is listed on MN Department of Human Services website $21.10 - $29.74/HR.

Minimum Qualifications

• Two years of customer service experience.

• Ability to administer policies, procedures, and systems used to make eligibility determinations.

• Strong computer skills with the ability to navigate multiple software applications and databases, as well as possessing data entry skills.

• Ability to use math skills to calculate income using multiple sources of documentation.

• Strong customer service skills and effective oral and written communication.

• Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.

• Quickly adapt to changing policies and procedures.

• Ability to work within a high volume, deadline-orientated, and accuracy-focused program where performance and production standards must be met.

• Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.

Preferred Qualifications

• Experience in Health Care with an emphasis on Minnesota Health Care Programs.

• Experience working within METS.

• Experience using state mainframe systems such as MAXIS and MMIS.

• Knowledge of the Affordable Care Act.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background checks prior to the appointment.

If you are interested in applying for this position and want to know more about the Company, Job Details, Requirements, and more, I have included the application link that will take you directly to MN Department of Human Services official website below! Also, don't forget to stop by our " Weekly Remote Job Listing'' page to find out what remote open positions are available NOW!

State of Minnesota- Health Care Consumer Support Representative 1 | MN Health Insurance Program Representative 1 | Remote | Full Time $21.10- $29.74/HR

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