ONLINE RETURN POLICY
Effective as of November 1st, 2023

Please carefully review our Online Return Policy when purchasing our products. This policy will apply to any order you place with us. 

 

1. RETURNS & EXCHANGES. For items purchased online, returns, and exchanges are accepted within 14 days of delivery date. To initiate a return or exchange, please contact us at safehavencollections@gmail.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange with a photo of the item showing any damages or errors. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.

 

2. RETURN SHIPPING. Return Shipping is free for all damaged items. For all other items return shipping fees may apply. Shipping information will be included with your return authorization. 

 

3.  ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 

 

4. CONDITION OF ITEMS. Except for the items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached. 

 

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. 

If you have questions about this return policy, please contact us at safehavencollections@gmail.com